Please send us an email with your full name, purchase order number, and detail of your issue or fill our the form in our Contact Us page. We’ll be in contact with you promptly to provide next steps.

If you would like to inquire about making changes to or cancelling your order, you can contact us via email or fill our form on our Contact Us page. Include “Order Cancellation/Change” in your email subject line as well as your order number. Orders cannot be cancelled if the order has already been packed or fulfilled.

We are diligent in making sure all orders leave us with the correct items. If we have made an error, please shoot us an email with your full name, purchase order number, and the name of the item missing from your package. In rare cases, a purchase order may be split into two (or more) fulfillments.

Once your order has been shipped, you’ll receive a tracking number via email. Note, it can take up to 7 days for shipping activity to update.

Alternatively, you can view your tracking info under the Track Your Order page in My Account.

It usually takes us 1-3 days to process orders and up to 2 weeks for your order to arrive. We aim to ship all items on-time, but in rare cases it can take longer. In some cases, there are factors outside our control such as weather issues or courier issues that may delay your package.

To calculate the shipping for your order, continue through checkout to the Delivery stage. All available shipping methods and fees will be updated according to your Zip/Postal Code.

We accept all major credit cards as well as email transfer and Paypal.

In your Cart, click the Have a code? field above the Checkout button.

Note: there must be an item in your cart to add a code.

It will take 2-7 banking days for the refund to reflect to the payment method used.